The SOUL project was borne out of an identified need by the Norfolk voluntary and community sector to evidence the progression of their clients in relation to informal learning. This is, fundamentally, learning that does not lead to a recognised qualification and takes place in a wide variety of settings. A group of voluntary organisations in Norfolk therefore took the initiative of devising a research project with The Research Centre, City Colllege Norwich, to achieve a number of objectives, one of whcih was the development of a system to monitor and measure progression in 'soft' outcomes.